Privacy Policy

 

Trading name: Compelling Copy

ABN: 40 828 591 578

Last updated: 21 January 2026

 

This Privacy Policy explains how Compelling Copy (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you visit our website, subscribe to our emails, contact us, or purchase our products.

1) Scope and definitions

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This policy applies to:

  • visitors to our website

  • email subscribers

  • people who contact us

  • customers who purchase our products.

 

2) The personal information we collect

Depending on how you interact with us, we may collect the following types of personal information:

A. Information you provide to us

  • name (or preferred name)

  • email address

  • the content of messages you send via forms or email

  • feedback, survey responses or testimonials you choose to provide.

B. Purchase-related information

When you purchase a product, we and/or our payment and ecommerce providers may collect information such as:

  • name and email address

  • billing address (if required for tax/payment processing)

  • transaction details (e.g., products purchased, date, amount)

  • payment status and receipts. 

Important: We do not store full payment card details. Payment card details are handled directly by third-party payment processors. We receive confirmation of payment and transaction details from these providers.

C. Technical and usage information
When you use our website, we (and our service providers) may collect:

  • IP address and device identifiers

  • browser type, device type, operating system

  • pages viewed, links clicked, time on site, referral sources

  • cookie and similar technology data.

Sensitive information: We do not intentionally collect sensitive information. Please do not submit sensitive information through our website or email.

 

3) How we collect personal information

We collect personal information when you:

  • fill out a form on our website (e.g., contact or sign-up forms)

  • subscribe to our email list or download a resource

  • purchase a product

  • browse our website (via cookies and similar technologies)

  • communicate with us by email or other channels.

 

4) Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes including:

  • providing and operating our website

  • responding to enquiries and providing support

  • sending emails you’ve requested (e.g., newsletter, resources, updates)

  • improving our website, content and user experience

  • operating, delivering and administering digital and other products

  • processing payments and sending receipts

  • meeting legal, accounting and record-keeping obligations

  • protecting our business and users (e.g., preventing fraud, troubleshooting, security).

 

5) Direct marketing (emails)

If you subscribe, we may send you emails such as newsletters, updates, and product announcements.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us using the details below.

 

6) Disclosure of personal information to third parties

We may disclose personal information to trusted third-party service providers who help us operate our business and website, including providers that assist with:

  • website platform, hosting and content management

  • email marketing, communications and newsletter delivery

  • website analytics and performance measurement

  • payment processing and digital or physical product delivery.

We may also disclose personal information:

  • if required or authorised by law

  • to respond to lawful requests from regulators or law enforcement

  • to protect our rights, users, and systems (e.g., security incidents, fraud prevention)

  • as part of a business restructure, sale, or transfer.

We do not sell personal information.

 

7) Overseas disclosure

Some of our service providers may store or process personal information outside Australia, depending on where their infrastructure is located.

Where personal information is disclosed overseas, we take reasonable steps to use reputable providers and to ensure appropriate safeguards are in place.

 

8) Cookies, consent, and analytics

We use cookies and similar technologies to:

  • enable core website functions

  • remember preferences

  • understand how visitors use the site

  • improve performance and content.

Cookie consent: Our website displays a cookie banner that allows visitors to accept or decline non-essential cookies, and to manage cookie preferences where available.

Analytics: We may use website analytics tools to understand how visitors use our site and to improve its performance and content.

You can usually also control cookies through your browser settings, such as clearing cookies, though doing so may affect how the website functions.

 

9) Data security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

This includes using reputable third-party platforms and taking practical steps such as:

  • limiting access to information

  • using strong passwords and account security measures

  • keeping services and software updated.

No method of transmission or storage is completely secure. If we become aware of a suspected data breach, we will take reasonable steps to investigate and respond.

 

10) Data retention

We keep personal information only for as long as needed to:

  • provide services or products you have requested

  • comply with legal and accounting obligations

  • resolve disputes and enforce our agreements.

When information is no longer required, we take reasonable steps to delete it or de-identify it where practicable.

 

11) Accessing and correcting your personal information

You may request access to personal information we hold about you, and you may request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time.

 

12) Complaints

If you have a privacy concern or complaint, please contact us first and we will try to resolve it.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

13) Contact

Privacy contact: Johanna Kohler
Email: info@compellingcopy.com.au
Postal address: PO Box 465, Glenelg SA, Australia 5045

 

14) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.